Medical Services
We provide WorkCover & CTP-aligned medical care, certificates, referrals, and insurer-ready reporting.
How we can help
Suffering an injury at work or in a motor vehicle accident can be physically, emotionally, and financially overwhelming. Our role is not only to treat your injury, but to support you through every stage of your recovery.
We provide clear guidance, coordinated care, and practical support so you can focus on getting better while we help manage the process around your treatment.
Comprehensive Assessment & Diagnosis
We begin with a thorough assessment to understand your injury and its impact. This helps identify the key factors influencing your recovery. Read More
Where required, we arrange:
Diagnostic imaging
Specialist referrals
Functional capacity assessments
This ensures your treatment plan is accurate, appropriate, and aligned with insurer requirements.
Personalised Treatment Plans
Every injury and recovery journey is different. We create individualised treatment plans based on your condition, goals, and capacity. Read More
Treatment may include:
Medical management and monitoring
Physiotherapy and rehabilitation
Pain management strategies
Psychological support
Post-surgical care
Graded return-to-work or activity planning
Plans are reviewed regularly and adjusted as you progress.
Allied Health & Specialist Referrals
When additional expertise is required, we coordinate timely referrals to trusted allied health and medical specialists. Read More
We work closely with a network of providers to ensure your care is seamless and well-aligned, which may include:
Allied health services
Diagnostic imaging
Medical and surgical specialists
Occupational and functional assessments
By liaising directly with your healthcare providers, we reduce delays, improve communication, and ensure all care is working toward the same recovery goals.
GP & Stakeholder Collaboration
We actively collaborate with your GP and key stakeholders to support coordinated, compliant care throughout your recovery. Read More
This may include:
GP participation and shared care planning
Case conferences with insurers, employers, and rehabilitation providers
Clear medical reporting and progress updates
Preparation of reports for insurers, lawyers, and other relevant parties
This collaborative approach ensures everyone involved understands your progress, responsibilities are clear, and your recovery pathway remains focused, supported, and well-documented.
We follow a structured, transparent process designed to ensure you receive timely care, clear communication, and coordinated support throughout your recovery.
1. Initial Contact & Eligibility Check
When you contact our clinic, our team will:
Confirm the nature of your injury (workplace or motor vehicle accident)
Discuss your claim status or next steps
Check eligibility for treatment under CTP or Workers Compensation
Explain referral requirements, if applicable
If your claim is not yet approved, we will advise whether treatment can commence while the claim is being assessed.
2. Referral and Claim Support
If required we will:
- Assist you in obtaining a GP referral
- Help you lodge or process your CTP or workers compensation claim
- Communicate directly with insurer and case manager
Our goal is to minimise paperwork delays so you can start treatment as soon as possible.
3. Comprehensive Initial Assessment
our first appointment includes a thorough assessment to:
- Understand your injury, symptoms and functional limitations.
- Review imaging and medical reports (if available)
- Identify physical, psychological, and lifestyle factors affecting recovery
We take a whole- person approach to ensure no aspect of your injury is overlooked.
4. Personalised Treatment Plan
Based on your assessment, we create an individualised rehabilitation plan which may include:
- Physiotherapy and exercise rehabilitation
- Chiropractic care
- Psychological support
- Imaging or specialist referrals (if required)
All treatment plans align with CTP and workers compensation guidelines.
5. Insurance Approval and Ongoing Communication.
We manage communication with insurers by
- Requesting treatment approvals where required
- Providing progress reports where required
- Liaising with your GP, employer, and case manager
This ensures treatment continues smoothly without unnecessary interruptions.
6. Active Rehabilitation and Progress Monitoring
Your recovery is regularly reviewed to:
- Track improvements and adjust treatment as needed
- Support safe return to work and daily activities
- Address any setbacks early
We focus on restoring function, reducing pain, and improving long-term outcomes.
7. Return to work and Discharge Planning
As you improve, we assist with:
- Graduated return-to-work programs
- Functional capacity recommendations
- Final reporting and discharge planning
Our aim is to help you return to work and life safely, and sustainably.
Conditions We Commonly Treat
We assess and manage a wide range of injury-related conditions, including:
Neck and back injuries
(whiplash, disc injuries, soft tissue strain)
Shoulder, knee, and joint injuries
Muscle, ligament, and tendon injuries
Nerve pain and radiculopathy
Headaches related to injury
Psychological injuries
(anxiety, depression, and trauma following accidents)
Post-surgical rehabilitation and recovery support
When you’re recovering from a workplace or motor vehicle injury, the right medical support makes all the difference. At Injury Therapy, we combine clinical expertise, coordinated care and strong patient advocacy to remove friction from the recovery process — so you can focus on getting better, not navigating systems.
Why patients and referrers choose us:
- Specialists in CTP & work-related injuries
- No upfront costs for approved claims
- Multidisciplinary care under one roof
- Personalised, evidence-based treatment plans
- End-to-end insurance management
- Focused on long-term recovery
- Clear communication and patient advocacy
FAQs
What is Injury Compensation and how does it cover medical treatment?
Workcover & CTP (compulsory third party) insurance covers medical and rehabilitation expenses for people injured at work or in a motor vehicle accident. This includes treatment such as doctors visits, physiotherapy and other necessary medical care related to the injury.
Am I eligible to receive medical treatment under Workcover & CTP insurance?
You may be eligible for medical treatment under these schemes if you were injured at work or in a motor vehicle accident. Eligibility depends on the scheme in your state.
Do I need to lodge a claim before starting treatment?
A claim will usually need to be submitted for the nominated insurer to fund ongoing treatment.
Do I need approval from the insurer before I can attend sessions?
In many cases initial treatment sessions do not require prior approval. Approval may be needed for ongoing and extended treatment.
Do I need a referral from my GP to start treatment?
A GP referral is not always required to start treatment. However, some services or insurers may request a referral as part of the approval process.
Does Workcover & CTP cover psychology, physiotherapy, chiropractic, imaging & surgical treatment?
The insurer may cover a range of medical and allied health treatments related to your injuries. This can include psychological treatment, physiotherapy, chiropractic care and diagnostic imaging (such as x-rays or MRI’s), and in some cases, surgery, provided the treatment is considered reasonable, necessary and accident-related.