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I’ve had a work injury

Clear guidance, expert care and support to help you recover and return to work.

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A workplace injury can be overwhelming — physically, emotionally and financially. Uncertainty around your health, work and income can make an already difficult situation even harder to navigate.

Common challenges after a work injury

  • Impact on wellbeing, productivity and quality of life
  • Uncertainty around finances and time away from work
  • Navigating insurance and compensation processes
  • Accessing the right care at the right time

Supporting you after a work injury

Specialist Diagnosis & Treatment

Our highly specialised medical and allied health professionals work together to quickly and accurately diagnose your injury and setup a robust treatment plan

Co-ordinated imaging & specialist referrals

We provide you with the necessary referrals to our team of health experts to ensure a speedy recovery and safe return to .

What to do if you have had a workplace injury

  1. Seek medical attention immediately
    Early medical assessment supports accurate diagnosis, appropriate treatment and better recovery outcomes.
  2. Notify your employer
    Report the injury as soon as possible and request your employer’s workers compensation insurance details from HR or your team leader.
  3. Focus on your recovery
    Receiving care from professionals experienced in workplace injuries helps support a safe and sustainable recovery.
  4. Recover at work where possible
    Evidence shows that returning to suitable duties safely and early improves recovery and long-term return-to-work outcomes.
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FAQs

Am I eligible to receive treatment for a work injury?

You may be eligible for treatment if 

  • Your injury occurred while performing your work duties or
  • Your work significantly contributed to the injury or condition.

You can often receive initial treatment immediately (eg urgent care, GP visit) before a formal claim is lodged.
Ongoing treatment:  Most insurers require a lodged claim to approve ongoing therapy or specialist care. Without a claim, coverage is not guaranteed.

Emergency treatments. Usually no prior approval is needed.
Specialist or ongoing therapy. Most insurers require pre-approval for physiotherapy, surgery, imaging, or specialist visits, Always check with your case manager.

Does workers compensation cover treatment like

  • Physiotherapy/Chiropractic:  Yes, if it is related to the work injury.
  • Psychology /Counselling: Yes, if the injury has caused psychological impact (e.g trauma, stress, anxiety).
  • Imaging: (Xray- MRI, CT) Yes, if ordered by a treating doctor to investigate the work injury.
  • Surgery: Yes, if medically necessary and related to the work injury.

If your treatment has been declined, you can appeal the decision by firstly, requesting an internal review with the insurer. If this is not successful, you are able to seek a further appeal through the state insurance regulatory authority (SIRA) and engage a legal representative. Costs associated with this process are usually covered by the independent review office (IRO).

 Ideally, immediately or within 24-48 hours. Delays can affect claim approval.

Absolutely Yes! You are entitled to choose your own treatment providers.

New patient form

If you or your patient has sustained injuries in a motor vehicle accident, complete the form below, and our team will be in touch to guide you through the next steps.

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