Privacy Policy
Who We Are
Our website address is: https://injurytherapy.com.au
Injury Therapy is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We may collect personal information when you:
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Submit an enquiry form
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Book an appointment
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Complete medical or injury-related forms
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Leave a comment
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Register for an account (if applicable)
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Contact us via phone or email
The information we collect may include:
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Full name
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Email address
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Phone number
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Residential address
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Date of birth
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Injury details or medical information you provide
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Employment or insurer details (where relevant)
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Any other information voluntarily submitted
Sensitive Information
Because we provide injury management and rehabilitation services, we may collect sensitive information, including health information.
Health information is treated with a higher level of protection under Australian law. We only collect sensitive information:
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With your consent
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Where reasonably necessary to provide services
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Where required or authorised by law
How We Use Your Information
We use personal information to:
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Respond to enquiries
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Provide medical and injury management services
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Manage appointments
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Communicate with insurers, employers, or medical professionals (where authorised)
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Improve our website and services
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Meet legal and regulatory obligations
We do not sell, rent, or trade personal information.
Cookies and Analytics
Our website uses cookies and similar technologies.
Essential Cookies
These are required for website functionality, including login and security features.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics may collect:
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Pages visited
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Time spent on pages
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Device and browser type
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Referring website
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General geographic location (city-level)
This information is aggregated and does not identify you personally.
Google may store data on servers outside Australia. For more information, see:
https://policies.google.com/privacy
You can opt out of Google Analytics via your browser settings or by installing the Google Analytics Opt-out Browser Add-on.
Forms and Website Submissions
Information submitted via website forms is securely transmitted and may be stored:
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In our website database
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Within secure email systems
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In secure practice management systems
We use appropriate safeguards to protect submitted information.
Embedded Content
Pages on this site may include embedded content (e.g., videos, maps, social media). These external services may collect data in accordance with their own privacy policies.
Disclosure of Personal Information
We may disclose your information to:
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Medical practitioners or allied health professionals
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Insurers or employers (with your consent)
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IT service providers and website hosting providers
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Analytics providers (e.g., Google)
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Legal or regulatory authorities (where required)
Some third-party providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
Data Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
These measures may include:
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Secure hosting environments
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Access controls
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Password protection
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Encryption where appropriate
However, no online transmission is completely secure.
Retention of Information
We retain personal information only for as long as necessary to:
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Provide our services
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Meet legal and regulatory requirements
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Resolve disputes
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Maintain appropriate medical records
Health records may be retained in accordance with applicable healthcare record retention laws.
Access and Correction
You have the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
Requests can be made using the contact details below.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au